[The Turning Point] From beginning as a WhatsApp service to getting Google to make its first direct funding in India – the Dunzo journey

[The Turning Point] From starting as a WhatsApp service to getting Google to make its first direct investment in India - the Dunzo journey

It has been recognized to ship something and all the pieces – from cow dung to breast milk. Nevertheless, Bengaluru-based hyperlocal supply app Dunzo began its journey as a WhatsApp service.

Kabeer Biswas was sitting at a restaurant in Bengaluru when he had a thought. “How good it might be if there was somebody who may full your record of duties for you. Simply inform somebody what you want completed and it’s completed.” 


Founders of Dunzo – Ankur Aggarwal, Mukund Jha, Kabeer Biswas, and Dalvir Suri

That was his eureka second and led to the WhatsApp model of Dunzo. Kabeer was joined by Ankur Aggarwal, Dalvir Suri, and Mukund Jha as co-founders. 

Kabeer bounced his thought off a buddy and began operating duties like selecting laundry, decide and drop, and shopping for on WhatsApp for over a 12 months. Over this era of finishing these duties, he realised that all the pieces was already accessible because of an incredible GPS system. 

As we speak, 80 p.c of Dunzo’s duties are fully automated and run with none human intervention. That is what has enabled them to scale.

Dunzo does over two million deliveries month on month, with a median supply taking 28 minutes throughout 9 cities. The Bengaluru-based startup additionally operates bike taxi companies in Gurugram, Noida, and Hyderabad

Google, made its first direct funding within the startup in December 2017, and since then there was no trying again. It additionally raised $45 million in a contemporary spherical from Lightbox Ventures, Google, 3L Capital, and STIC Funding & STIC Ventures. Within the final 18 months, Dunzo claims to have proven over 40X development.

“Operating duties like selecting laundry and doing pickups and drops for over a 12 months helped me to essentially perceive the time it takes. I additionally realised the method could possibly be optimised with expertise,” Kabeer says. 

From a WhatsApp-based mannequin, the hyperlocal “task-running” enterprise advanced right into a rudimentary app, the place prospects can create an inventory of no matter duties they want completed.  

“Over time, now we have made this easier by seeing what duties are essentially the most completed on the platform and creating buckets – pickup and drop (ship packages), meals or restaurant orders, groceries, medicines, meat, pet provides, fruit and greens, and extra,” Kabeer says.  

As we speak, each transaction is damaged into acceptance of a activity, assigning a supply govt, location, merchandise affirmation, and cash switch. Mukund says {that a} lot of those duties have been completed manually earlier

(Edited by Teja Lele Desai)

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