SIA, Cathay prospects who now not want to fly after Singapore-Hong Kong air journey bubble deferment can request for full refunds

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SIA, Cathay customers who no longer wish to fly after Singapore-Hong Kong air travel bubble deferment can request for full refunds


SINGAPORE: Clients who now not want to journey between Singapore and Hong Kong as a result of deferment of the air journey bubble can request for a full refund of the “unutilised portion” of their ticket and have the cancellation charges waived, a Singapore Airways (SIA) spokesperson stated on Saturday (Nov 21). 

The launch of the air journey bubble, which was purported to be on Sunday, has been deferred for 2 weeks after a spike in COVID-19 instances in Hong Kong.

The deferment was introduced by Singapore Transport Minister Ong Ye Kung in a Fb publish on Saturday, after he held discussions with Hong Kong’s Secretary for Commerce and Financial Growth Edward Yau.

READ: Singapore-Hong Kong air journey bubble launch deferred for two weeks after COVID-19 instances spike in Hong Kong

“Singapore Airways helps the choice by the Singapore and Hong Kong authorities to defer the launch of the air journey bubble,” the SIA spokesperson added.

“The well being and security of our prospects stay our high precedence. Affected prospects are being contacted by Singapore Airways.”

Flights underneath the air journey bubble have been devoted flights operated by SIA and Cathay Pacific.

SIA stated on Saturday that its flights between Singapore and Hong Kong (SQ890 and SQ891) from Nov 22 to Dec 6, each dates inclusive, will now function as non-air journey bubble flights, SIA stated.

“Clients might want to be certain that they meet the respective entry necessities and cling to quarantine measures upon arrival,” the airline added.

In response to CNA’s queries, Cathay Pacific stated that its inaugural air journey bubble flight (CX759) on Sunday has been cancelled. Passengers can change their reserving, request a full refund or change their ticket for airline credit with out cost.

For passengers booked on Cathay Pacific air journey bubble flights between Nov 24 and Dec 5, they have robotically been positioned on new, non-air journey bubble flights departing on the identical date and time as their authentic reserving.

“Regular quarantine guidelines will apply” for these flights, the airline stated. Passengers may change or cancel their reserving with out cost.

The airline stated will probably be reaching out to affected prospects.

LAUNCH DATE TO BE REVIEWED

“Given the evolving scenario in Hong Kong, (Mr) Yau and I mentioned additional this afternoon and determined that it could be higher to defer the launch of the air journey bubble by two weeks,” Mr Ong stated in his Fb publish.

“We’ll evaluation inside two weeks on the brand new launch date and replace once more.”

Mr Yau added: “Within the mild of the latest surge of native instances, we now have determined, along with the Singapore authorities, to defer the air journey bubble’s launch by two weeks.”

On Saturday, Hong Kong reported 43 new COVID-19 instances, of which 36 have been domestically transmitted. 13 of Saturday’s instances have been from unknown transmission sources.

The town had reported 26 new COVID-19 infections on Friday. 

A spokesperson for Hong Kong’s Meals and Well being Bureau added: “The variety of confirmed native instances with unknown sources of an infection has been on a rising development lately, indicating the existence of silent transmission chains locally.”

Hong Kong has seen a spike within the variety of COVID-19 instances, a scenario town’s Secretary for Meals and Well being Sophia Chan described on Friday as “extreme”. 

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