Kia Motors India presents Diwali Delight service initiatives that embraces present contactless standards
This festive season sees Kia Motors Company improve its contactless, paperless aftersales and customized automobile service possession expertise. The method runs easily on the again of ‘Superior Choose and Drop’ service for security and, stay automobile monitoring.
‘My Comfort’ service entails customized automobile upkeep. Each initiatives helps revise after-sales expertise by means of personalizing and digitizing. These new additions are legitimate on all Kia automobiles on sale in India. These consists of Seltos, Carnival and Sonet.
Tae-Jin Park, Government Director and Chief Gross sales Officer stated, “On this unprecedented time, buyer security is an utmost precedence and we’re proud to be the primary OEM in India to introduce a whole contactless, paperless aftersales course of. This Diwali, given our customer-centricity, we needed to reward our prospects a contactless, protected aftersales expertise whereas addressing the present market hole.”
Superior Choose and Drop programme
Impressed by the ‘Untact’ idea based mostly on ‘with out direct contact’, Superior Choose and Drop programme consists of automobile pick-up and drop service with out contact. Service particulars embody use of protecting seat cowl for driver, and safety package.
Driver paperwork together with firm ID and visiting card is shared with prospects previous to pick-up. Choose and drop course of is app-based. Clients will keep apprised about course of completion by means of SMS alerts at totally different levels. Map-based stay automobile monitoring on the telephone for each scheduled automobile pick-up or drop will guarantee buyer peace of thoughts.
Kia ‘My Comfort’
‘My Comfort’ aftersales initiative lets prospects personalise service packages as per want. The method comes with inflation safety for transparency and suppleness. Buyer s could make two decisions – Pre-Paid Upkeep (PPM) and Care Pack (Automobile Care Providers) as per particular necessities. PPM consists of Kia Real Elements, Oils & Labour providers as per beneficial periodic upkeep schedule and is predicated on automobile age and mileage.
Clients can avail of complimentary providers like wheel alignment, balancing and tyre rotation yearly based mostly on bundle. The for PPM packages vary from 2 Years / 20,000 Kms; 3 Years / 30,000 Kms; 4 Years / 40,000 Kms; and 5 Years / 50,000 Kms.
Care Pack (Care Care Providers) is tasked with personalised wants. One can select from 4 packages Preventive Care consists of underbody coating and rodent repellent; Recent Care consists of inside, and exterior enrichment; AC Care consists of disinfecting and AC evaporator cleansing. Hygiene Care entails fumigation and carbon air filter enhancement. As well as, a complimentary alloy/wheel care service and extra 10 % low cost for different automotive care providers is on supply. The supply must be availed throughout programme length.
To avail the programme, prospects must comply with a easy outlined course of. Buy window to avail the programme is open for anytime as much as 1 yr/10,000 Kms for any Kia automobile.